An AI agent connected to the full operations stack. Robert handles guest messages, dispatches maintenance, adjusts access codes, and escalates only when truly needed. 24/7, every language, every channel.
Robert isn't a chatbot sitting on top of your system: it's wired into the operations layer. It can read bookings, trigger maintenance, update access codes, and modify pricing rules in real time.
Communicates fluently in 30+ languages. Detects the guest's language automatically and responds natively: no awkward translations, no delays, no miscommunication.
Not everything should be automated. Robert knows when to escalate (emergencies, legal issues, unhappy VIP guests) and routes to the right person with full context attached.
When something breaks, Robert doesn't just log it. It identifies the issue, selects the right contractor from your approved vendor list, and books the appointment, all within the conversation.
Guest lock codes generated, rotated, and revoked automatically per reservation. Early check-in requests? Robert updates the code and confirms: no human intervention required.
Guests don't only have problems during business hours. Robert is always on: midnight lock-outs, 3am noise complaints, Sunday plumbing emergencies. Instant response, every time.
Robert AI is included at no additional cost with every Orchestration subscription. It's not an upsell: it's the reason the platform works.